Skip to content At KC Resources & Services, selected water tanks supplied and installed by us are backed by the relevant manufacturer’s warranty against defects in materials or workmanship. For natural water storage tanks, the manufacturer provides a 20-year pro-rata warranty for residential/domestic applications and a 10-year pro-rata warranty for commercial/industrial applications, calculated from the date of installation. Under this warranty, the manufacturer agrees to meet a proportion of the cost of repairing or replacing a leaking tank caused by defects in materials or workmanship, with the customer responsible for the remaining balance on a pro-rata basis. This warranty applies to the original purchaser only and is not transferable.
For residential/domestic applications, manufacturer covers 100% of warranty costs in the first year, 95% in the second year, with its contribution reducing by 5% each year until the 20th year, when manufacturer covers 5% and the customer covers 95%. For commercial/industrial applications, manufacturer covers 100% of warranty costs in the first year, 90% in the second year, with its contribution reducing by 10% each year until the 10th year, when manufacturer covers 10% and the customer covers 90%.
To submit a warranty claim for the tank, the purchaser must contact us on 047 888 4111 or by email at admin@kcresources.com.au will provide a Warranty Claim Form for completion. We will assess written claims and may repair or replace the product at its discretion in accordance with its warranty terms and conditions. Approval from us must be obtained before any remedial action is undertaken, otherwise the warranty claim may be rejected.
The manufacturer’s warranty does not apply to defects caused by use of the tank for anything other than its intended purpose, storage of unsuitable liquids, use contrary to the manufacturer’s written instructions, failure to maintain at least 150mm of water in the tank at all times, foreign object damage, acts of God, incorrect installation, non-compliant tank pad works, or modifications made by the purchaser or a third party. Incorrect installation, handling, and usage will prevent a purchaser from making a valid claim under the warranty. The tank must be installed and maintained strictly in accordance with the manufacturer’s written instructions.
The purchaser is responsible for ensuring the tank is maintained correctly and installed on the prescribed tank pad. If the metal dome roof is not installed within one week of installing the liner, the warranty period is reduced to 5 years, and the pro-rata liability of the customer is adjusted accordingly.
• use of the water tank for anything other than the intended purpose
• use of the water tank to treat water or for the storage of Reverse Osmosis treated water with a
LSI less than zero• use of the water tank for the storage of anything other than potable rain, bore, river and town
waters
• use of the water tank in conflict with any of the manufacturer’s written instructions
• failure to maintain at least 150mm of water in the tank at all times
• foreign object damage and Acts of God (force majeure);
• installation of the water tank other than in accordance with KCRS instructions including without
limitation the tank pad works; and
• modifications to the water tank by the Customer or a third party.
Our extensive portfolio of successful projects and satisfied clients is a testament to our expertise and reliability. With a proven track record of delivering on our commitments, we have completed numerous complex and large-scale projects efficiently. Each case study highlights our ability to meet challenges with precision and excellence, reinforcing our reputation as a trusted industry leader.
Operating across Australia, KC Resources & Services is fully equipped to manage projects in any location nationwide. Regardless of where your project is based, our team guarantees prompt and efficient service, delivering our expertise and high-quality solutions directly to your site.
At KC Resources & Services, we strictly adhere to all relevant Australian industry standards and regulations, reflecting our commitment to safety, quality, and compliance. Every installation we undertake meets or exceeds these requirements, providing assurance of superior craftsmanship. With a licensed and insured team, you can trust that your project is handled with the utmost professionalism and care.
With over five years of dedicated experience in the water tank installation and fire storage industry, KC Resources & Services has established itself as a trusted provider of high-quality solutions. Our team of licensed professionals combines extensive knowledge with meticulous attention to detail, ensuring that every project is executed to the highest standards of craftsmanship and safety.
We provide a comprehensive range of services designed to meet the diverse requirements of our clients. From durable steel-body poly-lined tanks and efficient rainwater harvesting systems to expert concrete tank repairs and fire hydrant installations, we offer end-to-end solutions that address every aspect of water storage and fire safety.
